Refund and Returns Policy
By proceeding with an order through Cloudprints.shop, you acknowledge and agree to the terms outlined below. These policies are established to ensure transparency regarding our return and refund procedures. These policies are applicable to orders within the United States.
A. 30-Day Return Policy
We operate under a 30-day return policy. This means that you can request a return within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags intact, and in its original packaging. You must also provide the receipt or proof of purchase.
B. Assistance with Return Labels
Our packages do not include return labels. If you require assistance with your return or exchange, please contact us at [email protected], and we will guide you through the process.
C. Return Process
To initiate a return, please contact us at [email protected]. Include the following information in your return request:
Order number and full name
Proof of purchase (Order information screenshot)
Reasons for return
For smoother processing, please attach a video or photo of the defective or damaged product as proof for a refund or replacement.
Once we receive and confirm your return (typically within 72 hours), you will receive an email confirming the completion of your return. Refunds, if applicable, will be issued within 7 days. Please note that it may take an additional 3-5 working days for the credit to be reflected in your account, depending on your bank or credit card company.
D. Damaged, Incorrect, or Faulty Products
Upon receiving your order, please inspect it thoroughly. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will assess the issue and take appropriate action to rectify it. For return shipping instructions, please contact our customer service.
E. Exchanges
We only facilitate exchanges for damaged, incorrect, wrong-sized, or defective products. Should you need to exchange an item, please contact us at [email protected].
F. Return Shipping Costs
Customers are not required to cover return shipping costs for defective products.
Customers are responsible for return shipping costs for non-defective products.
Shipping costs are non-refundable for orders where the wrong product was ordered by the customer. Customers must bear the actual cost of return shipping for such cases.
Returns should be shipped via mail.
No restocking fee is applied to returns.
In all cases of exchange or return, it is imperative to provide a video or image of the received product, clearly indicating the error.
G. Refunds
Upon receiving and inspecting your return, we will notify you of the approval status for your refund. If approved, refunds will be processed within 7 days, and the amount will be automatically refunded to your original payment method. Please note that the processing and posting of refunds by your bank or credit card company may take some time.
H. Cancellations
Orders must be canceled within 12 hours of placement to qualify for a full refund. Cancellations made after this timeframe may be treated as “Change of Mind” returns.
Before placing an order, ensure that the delivery address provided is accurate to ensure timely delivery. Cloudprints.shop is not liable for losses incurred due to incorrect delivery addresses. Thank you for your understanding and cooperation.