FAQs
Payment Methods
What payment methods are accepted?
We accept PayPal and all major credit/debit cards.
Ordering Process
How does the ordering process work?
- Our ordering process consists of four simple steps:
- Select your favorite items and add them to your cart.
- Enter your billing and shipping information.
- Choose your preferred shipping method.
- Proceed to checkout.
- Order Modifications
What should I do if I made a mistake on my order?
If you’ve made an error in your order, please contact us immediately via email at [email protected], and our team will assist you promptly.
Changing Orders
How do I change my order?
To make changes to your order, please email us at [email protected] with your requested modifications. Please note that changes can only be made within 24 hours of payment.
Order Cancellations
Can I cancel my order?
We can only process cancellations for items that have not entered production, which is within 24 hours of payment. Please email us at [email protected] with your order details, and we will cancel your order and issue a full refund. Orders cannot be canceled once the production process has commenced.
Shipping Notifications
Will I be notified when my order ships?
Yes! You will receive an email with tracking information once your order has been shipped.
Tracking Information
When will I receive my tracking number?
Tracking numbers are typically generated within 5-7 business days. Once generated, you will receive an email with tracking details as soon as your product is shipped. If you haven’t received tracking information via email after 7 business days, please contact us at [email protected] for an update.
Delayed Shipments
Due to the Coronavirus COVID-19 outbreak, shipments may experience delays.
Tracking Status Updates
Why hasn’t my tracking status been updated?
In some cases, tracking information may not update immediately, especially with registered airmail shipments. Rest assured that your item is on its way. If your tracking status has not been updated for over 10 days, please contact us at [email protected] for further assistance.
Order Status Inquiry
What’s the status of my order?
After placing your order, you will receive a confirmation email. You’ll also receive an email when your order goes into production and another email with tracking information once it ships. For the most recent order status, check the receipt link provided in our email correspondence.
Defective or Incorrect Products
What if my order is defective, wrong size, or incorrect?
If you’ve received a defective, incorrect size, or wrong product, please email us at [email protected] with attached photo(s), and we will arrange for a replacement within the appropriate timeframe.
Return and Refund Policy
What is your return and refund policy?
Please refer to our Return Policy. We are dedicated to providing the best products and will replace your order for the following reasons:
- The product is flawed.
- The print quality is poor.
- The product received differs from the one originally represented on our site.
Please email us at [email protected] with photos of the received product along with any additional detail shots. Our customer service team will review your claim, and if approved, we will provide a replacement free of charge.
Late or Missing Refunds
What should I do if my refund is late or missing?
If you haven’t received your refund yet, please check your bank account and contact your credit card company. If you’ve completed these steps and still haven’t received your refund, please reach out to us at [email protected] for further assistance.